Frequently Asked Questions
Find answers to common questions about our stabilizers and accessories
How do I check if my camera is compatible with a ZHIYUN gimbal?
You can check the 'Camera Compatibility List' available on each product page or contact our support team with your camera and lens model.
Do ZHIYUN gimbals come with a warranty?
Yes, all our official products come with a standard 12-month limited warranty covering manufacturing defects.
How do I update the firmware on my device?
Firmware updates can be performed via the ZY Play app or by connecting your device to a computer using the ZHIYUN Calibration Upgrade Tool.
What is the average battery life of the CRANE series?
Depending on the model and payload balance, battery life typically ranges from 8 to 12 hours of continuous use.
Are ZHIYUN products water-resistant?
Most of our stabilizers are not waterproof. We recommend avoiding use in heavy rain or extreme humidity to protect the internal electronics.
Can I use my smartphone with a professional DSLR gimbal?
Yes, but you will need a dedicated smartphone clamp accessory to securely mount the phone to the gimbal plate.